- Do I need to pay
the entire booking price up front?
No. For the majority of our locations Airport Car Hire
only require a small booking deposit, you pay the
remainder upon arrival at the desk of the relevant
supplier . Please read your rental voucher for further
details.
- I can't open my VOUCHER
If you cannot open your voucher, please copy the voucher
link provided in the email into the address bar of your
browser and press enter.
- When do I pay for additional
extras?
Please note that all addtional extras (including child
seats, additional drivers, special equipment etc) are
all paid for at the local rental office on collection of
the vehicle.
- Is it possible to reserve a
specific make/model of vehicle?
Airport Car Hire will make every effort to supply the reserved
model of vehicle. However, it is impossible for us to
guarantee that a specific make and model will be
provided. If the make/model of vehicle that you booked
is not available then the rental agent will supply a
suitable alternative from the same vehicle group
classification or from a larger group.
- What age must I be to rent a
car?
Age limits vary greatly. For more information please
consult the
Rental Conditions for the car you select This will
be nest to the car type when you receive a quote
- What documentation do I need
on collection of car?
On collection of your vehicle you need:
- your rental voucher (which you will have received
by email when your reservation was confirmed),
- A full valid driver's licence held for a minimum of 2
years and
- a major credit card in the driver's name.
An International driving licence/permit is only
acceptable as supplementary ID when supplied with a
licence from your country of permanent residence.
Please note: Airport Car Hire Rentals are not responsible for
overcharges on rentals where the voucher was not
presented to the local agent on collection of the
vehicle.
Airport Car Hire can not be held responsible for rentals rejected
if you do not present your voucher at rental desk. You
must retain all your rental documents if you have a
query regarding your reservation.
- Where is my voucher?
Vouchers are sent to the email address provided online
at the time of reservation. The usual delivery time is 2
business days. If you have made a reservation and do not
have your rental voucher, please check all spam/bulk
folders of your email. If you still can not locate your
voucher, please contact us and we will reissue the
voucher to you.
- Where will I find the prices
for additional extras?
Prices are displayed in the rental conditons online.
The rental conditions are accessed via the online
quote/booking engine.
Rental Conditions for the car you select This
will be nest to the car type when you receive a
quote
- When is a booking confirmed?
A reservation is only confirmed once credit card details
have been supplied and you receive a reservation
voucher from Airport Car Hire Rentals. This voucher must be
produced on collection of your vehicle.
Please note: Airport Car Hire Rentals are not responsible for
overcharges on rentals where the voucher was not
presented to the local agent on collection of the
vehicle.
- Do I need to buy insurance if
I have credit card coverage?
Airport Car Hire Rentals go to great lengths to find and offer
competitive rates. As a result, it is not possible to
have any part of the inclusive online rental package
removed or waived from our rates.
- When and how can I reduce my
liability on my hire?
If optional excess waivers are available with the
vehicle you wish to hire, please note that such extra
insurance is purchased locally on collection of the
rental vehicle. It is not possible to request optional
extra insurnace in advance.
- What is the excess (liability)
on my rental?
When booked online, Collision Damage Waiver Insurance is
included in the rental rate. In the event of the car
being damaged the driver is responsible for the
insurance excess/deductible.
Rental Conditions for the car you select This
will be nest to the car type when you receive a
quote
Excess, deductible: This is the maximum amount you are
liable for in the event of the vehicle being damaged or
stolen while on hire.
- Is there a charge for picking
up and returning to a different location in the same
country?
Each rental location supplies its own vehicles.
Therefore, in most cases, a drop off charge applies when
a car is left in a different location to where it was
collected. These charges are shown, either at the top of
the Quotation page when you selected your locations or
in the
Rental Conditions of the relevant Country.
Please note that any one way fees, where applicable,
are not usually included in the online price. If there
is a drop fee, it is to be paid locally.
- Can I drive to neighbouring
countries?
In most instances, vehicles can be taken outside of the
Country of rental. More information can be found in the
Rental Conditions for the car you select This will
be nest to the car type when you receive a quote
- What is Airport Car Hire's
cancellation policy?
All cancellations must be made by e-mail (to
info@arguscarhire.com) or faxed to 00 353 1 490 6328
and will only take effect from the date the e-mail or
fax is received by Airport Car Hire.
Cancellation Charges
More than 24 hours notice
We will refund all charges except the non-refundable
administration fee to the credit /debit card number
which was supplied for the booking.
Less than 24 hours notice
If you did not follow our cancellation procedure, all
monies transacted on the supplied credit/debit card
shall be retained.
No Show
Should your rental be a no-show (i.e. you did not
collect the vehicle and did not follow our cancellation
procedure), all monies transacted on the supplied
credit/debit card shall be retained.
- What do I do in the event of
an accident?
Please contact the office from which you hired the
vehicle. You will find the contact information on your
voucher and/or your rental agreement.
The renter will be required to inform the rental agent
immediately of any accident.
The renter must take the following measures:
- Obtain complete details of the persons involved in the
accident as well as of any possible witnesses.
- Immediately provide the rental agent with all the
details regarding the accident, which may be of use.
- Immediately notify the authorities if the third party
should be investigated or in the event of injured
persons.
- Do not leave the vehicle without taking correct
measures to protect and safeguard it.
PLEASE NOTE NO REFUNDS WILL BE MADE FOR A RESERVATION OR
LOST RENTAL TIME IF VEHICLES HAVE BEEN INVOLVED IN AN
ACCIDENT.
- How much deposit is required
when booking vehicle?
For the majority of online bookings, 20% of the rental
is taken as the confirmation deposit. However, in some
cases depending on country or availability the full
rental amount is taken. Further information can be found
in the
Rental Conditions.
- I use the Opera web browser
and am having problems using the website.
Users of older versions (version 7 and below) of the
Opera browser may encounter problems using the website.
To fix these issues it is recommended that you download
the latest version of Opera which is available
here.
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